Frequently Asked Questions
Everything you need to know about your fitness journey and equipment.
What are your shipping rates for heavy fitness equipment?
Shipping rates are calculated based on the weight of the item and your delivery location. We offer curbside delivery for all heavy equipment, and white-glove installation services are available in select metropolitan areas for an additional fee.
Do you offer financing options for treadmills and home gyms?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or interest-free terms.
What is your return policy on fitness accessories?
We offer a 30-day return policy on most unused and unopened accessories in their original packaging. Please note that for hygiene reasons, certain items like heart rate monitors and yoga mats cannot be returned once opened.
Does my equipment come with a manufacturer warranty?
All new equipment sold at The Treadmill Factory comes with a full manufacturer's warranty. The duration and coverage (frame, motor, parts, and labor) vary by brand and model; specific details can be found on the product page.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do you provide maintenance services for treadmills?
Yes, we have a dedicated service team that provides preventative maintenance and repairs. We recommend servicing your treadmill every 6 to 12 months to ensure longevity and optimal performance.